Frequently Asked Questions

FAQ - Borcelleclothes
Where do your products ship from?

Our garments are sourced from carefully selected suppliers and ship directly from their locations. This allows us to maintain strict quality control and fair pricing. All orders are reviewed and coordinated by our small team in Canada.

How long does delivery take?

Delivery time depends on your destination. Most orders arrive within 8 to 21 business days. For more details, please visit our Shipping & Handling page.

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking link by email. Please note that tracking may not be available in every country or for all delivery methods.

Do you accept returns?

Because many of our pieces are made to order or sourced in limited quantities, we do not accept traditional returns. However, if your item arrives damaged or incorrect, we will make it right. Read more on our Refund Policy.

Do you offer custom sizing or tailoring?

At this time, we do not offer custom sizing. Each product includes detailed sizing information to help you find your best fit.

Can I modify or cancel my order after placing it?

We begin processing orders quickly to ensure timely delivery. If you need to make a change, contact us at info@borcelleclothes.com as soon as possible. We’ll do our best to assist you.

I have a question that’s not listed here. What should I do?

We’d love to hear from you. Feel free to use our contact form or write to us directly at info@borcelleclothes.com. Every message is read by a real person — we’ll respond as soon as possible.