Refund policy

At Borcelleclothes, we want your experience to be satisfying from order to delivery. Our return and refund policy follows international standards and is inspired by the practices of our trusted suppliers.

Returns & Refund Eligibility
You may request a return or refund if:
Your order does not arrive within the estimated delivery period;
Your item is damaged, defective, or significantly different from its description.
To initiate a return or refund, please contact us within 15 days of receiving your order, providing clear photos of the product and packaging. Requests submitted after this period may not be eligible for a refund.

Conditions by Country
Return and refund periods vary by region. Here are some general guidelines:
European Union countries: 14 days to return unused items, in accordance with consumer protection laws.
United Kingdom / United States / Canada: Refund requests accepted within 15 days of delivery.
Brazil / South Korea: Specific consumer protection laws may apply. Contact us for assistance.
Other countries: Returns must be requested within 15 days of receiving the item.

Important Notes
Returned items must be unused, unwashed, and in original packaging.
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
We reserve the right to deny refunds for items damaged due to misuse, improper care, or normal wear and tear.
Items marked as final sale or non-returnable are not eligible for refund or exchange.

Lost or Delayed Deliveries
If your parcel does not arrive within 30 business days, please reach out to us. We will assist with tracking, and if confirmed lost in transit, we will issue a full refund or offer a replacement.

How to Request a Refund
Contact us at info@borcelleclothes.com or via our Contact Form;
Include your order number and a description of the issue;
Attach photos if the item is damaged or defective.
Once your request is reviewed, we will notify you of approval or rejection. If approved, the refund will be issued to your original payment method within 5–10 business days.

If you have questions, please don’t hesitate to reach out to our customer service team. We’re here to help.